Shipping & Delivery Policy

Last Updated: [Insert Date]

Welcome to LuxyEye! We strive to provide you with the best shipping experience possible. Below, you’ll find all the details related to our shipping and delivery policies.

 

1. Order Processing Time

At LuxyEye, it typically takes 1-3 business days to process your order. Please note that this processing time does not include weekends and public holidays. We do our best to ensure that your order is processed as quickly as possible, usually within 24 hours. However, during certain holidays, processing times may extend to 48-72 hours.

2. Free Shipping on Orders Over US$29.99

We offer free shipping on all orders over US$29.99. For orders below this amount, a standard shipping fee is calculated at checkout section.

For products marked as "[US Warehouse]," you can enjoy free shipping on orders over 2 pairs. Otherwise, the shipping cost is between US$5.99-US$9.99 depending on the location.

 

3. Shipping Destinations

We proudly ship to almost all countries worldwide. However, due to shipping restrictions, we currently do not ship to the following countries:

• Algeria
• Brazil
• Bermuda
• Cuba
• Egypt
• Guadeloupe
• Iran
• Latvia
• Nicaragua
• South Africa
• Sudan
• Syria
• Slovakia

We apologize for any inconvenience and are continually working to expand our shipping capabilities.

 

4. Shipping Costs

• Free Shipping: On orders over US$29.99
• Standard Shipping: US $5.99- $9.99

 

5. Estimated Delivery Time

Total delivery time is calculated as follows: Processing Time + Shipping Time.

Processing Time: 1-3 business days
(Usually within 24 hours, but may extend to 48-72 hours during certain holidays.)

After your order is processed, the estimated delivery times are as follows:

Country	Shipping Time	Logistics
United States	8–12 days	Default Logistics
United Kingdom	8–12 days	Default Logistics
Canada	9-15 days	Default Logistics
Germany	8–12 days	Default Logistics
Italy	8–12 days	Default Logistics
France	8–12 days	Default Logistics
Spain	8-12 days	Default Logistics
Australia	8-15 days	Default Logistics
Switzerland	8-15 days	Default Logistics

Note: Delivery times may vary due to factors beyond our control, such as customs delays, weather conditions, and other unforeseen circumstances. We are constantly working to improve our shipping processes and minimize delays.

If you have not received your package within the expected time frame, please contact us immediately, and we will assist you.

 

6. Taxes and Duties

Please be aware that each country has its own customs rules and policies. It is your responsibility to check with your local customs office for more information. In rare cases, import duties or taxes may be charged, and these are the responsibility of the customer.

 

7. Order Tracking

Once your order has been shipped, we will send you an email with tracking information. You can track your order with given tracking ID. Please allow 1-2 business days for tracking information to be updated.

Note: If you cannot track your order after 72 hours, please contact us at info@luxyeye.com.

 

8. Lost or Delayed Packages

If you have not received your package within 60 days of shipment, please contact us at info@luxyeye.com. We will either resend a new package or provide a full refund.

9. Wrong Shipping Information

If you have provided incorrect shipping information, please contact our customer service team within 2 hours of placing your order. We will do our best to assist you in correcting the information. You can reach us at info@luxyeye.com.

 

Contact Us

If you have any questions or concerns about our shipping and delivery policies, please do not hesitate to contact us at:

LuxyEye
Website: www.luxyeye.com
Email: info@luxyeye.com